A Guide on Warranty Coverage for Mobile Health Vans

Read our guide on warranty coverage for mobile health vans. Learn about standard warranties, limitations, extended coverage, and maximizing protection.
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Have you been looking for a mobile health van for your program or organization but are puzzled about the warranty coverage they come with? With different warranty packages between mobile health vans on the market, it can be difficult to figure out which one to select. Choosing the wrong warranty can result in increased costs further down the line if you run into issues with your mobile health van.

At AVAN Mobility, we help companies reduce barriers to healthcare and transportation with innovative vehicle designs. This approach will make more programs accessible to users, and fewer passengers will be left behind.

In this article, we’ll cover the standard warranty for mobile health vans, limitations to warranty, extended warranty coverage, and how to maximize your warranty coverage. After reading this article, you’ll feel more informed and educated about warranty coverage for your company’s next mobile health van.


Basic Warranty Coverage on Mobile Health Vans

Learning about warranty coverage for mobile health vans is an important part of the decision-making process when your program or organization is in the market for one of these vans. The basic manufacturer’s (OEM) warranty for mobile health vans, which use the Ram Promaster chassis, lasts for 3 years or 36,000 miles. The basic warranty covers the important parts and systems to keep your mobile health van in great shape.

The engine, transmission, and internal components are covered under the 5-year powertrain warranty and are subject to proof of regular maintenance.

Wear items like brakes have a 1-year or 12,000 miles warranty. So, if any of these items need replacement due to manufacturing defects within that time frame, we’ll take care of it. 

Some of the other things included in the 1-year limited warranty are:

  • Wiper blades
  • Fuses
  • Bulbs


Tires are excluded from the above warranty and are limited to their own manufacturer’s warranty.


Powertrain Warranty

Mobile health vans also come with the OEM powertrain warranty for 5 years or 60,000 miles. This warranty covers the engine, transmission, and other essential components of your mobile health van’s powertrain. If an issue with your mobile health van’s powertrain is deemed to be caused by a manufacturer defect during this period, you’re protected.Warranty coverage

Towing (Roadside Assistance)

As part of the OEM  warranty package, you’ll have assistance with towing and roadside assistance. If you ever experience a breakdown or need help while on the road, the OEM that comes with Ram or Stellantis will arrange for towing for the entire duration of the factory warranty at no cost to you.


Is the Warranty Transferable for Your Mobile Health Van?

By now, you might be wondering what happens to the warranty if your company decides to sell or transfer your mobile health van to another company. Let’s take a closer look at that.

Factory warranty transferability: The factory warranty that comes with our mobile health vans is fully transferable to multiple owners. So, if you decide to sell or transfer the van to another party, the warranty stays with the vehicle.

What exactly does this mean? It means that the new owner will still have warranty coverage to protect them from any unexpected issues or defects. It’s like passing on the warranty benefits to the next person.

Extended warranty considerations: Now, when it comes to extended warranties, it’s important to know that transferability can vary depending on the provider. Each extended warranty comes with its own rules and conditions. It’s a good idea to check with the specific warranty provider to understand their transferability options.


Limitations and Exclusions to Warranty Coverage

Warranties are great for protecting your mobile health van investment, and it’s important to know about any limitations or exclusions your warranty package comes with.


Exclusions to Warranty Coverage

There are a couple of exclusions to warranty coverage that you’ll need to be mindful of.

Physical damage: The warranty doesn’t cover any damage caused by accidents, collisions, or other physical impacts. It’s important to take good care of your mobile health van to avoid any physical damage that won’t be covered by the warranty.

Misuse: If the mobile health van isn’t used as intended or is subjected to improper use, the warranty won’t cover any resulting issues. It’s important to use the van according to the guidelines provided to ensure the warranty remains valid.

Improper maintenance: Regular maintenance is essential to keep your mobile health van in top shape. If the van hasn’t been properly maintained or serviced as recommended, it can impact the warranty coverage.

Use of non-OEM parts: While under factory warranties, using non-original equipment manufacturer (OEM) parts may void the warranty coverage. It’s best to stick with OEM parts to ensure that the warranty remains intact.


Incidental and Consequential Damages

It’s important to note that incidental and consequential damages are typically not covered by the warranty. These damages refer to losses or inconveniences that occur as a result of an issue with the van. 

Examples include:

  • Lost time
  • Inconvenience
  • Loss of vehicle use or replacement
  • Loss of revenue
  • Travel interruption


Knowing these limitations and exclusions can help you understand the boundaries of your warranty coverage. It’s always a good idea to take proper care of your mobile health van, follow the guidelines, and address any issues promptly to ensure the best warranty protection. 


Additional Benefits and Services with Extended Mobile Health Plan Warranties

If you decide to get an extended warranty with your mobile health van, there are a few benefits that come along with it. Your extended warranty provides you with additional coverage beyond just the factory warranty. These benefits can make your ownership experience even more convenient and worry-free. 

Replacement rental vehicles: If your mobile health van requires repairs covered by the warranty, you won’t be left without transportation. You’ll be provided with a rental vehicle to use during the repair period. The replacement vehicle may or may not have the same capabilities as your current vehicle, and it all depends on vehicle availability. 

Trip cancellation coverages: Another great advantage that extended warranties can offer is trip cancellation coverage. Life happens, and sometimes you may need to cancel or postpone a planned trip due to unforeseen circumstances. With trip cancellation coverage, you can have peace of mind knowing that if unexpected situations arise, you’ll have some financial protection. This cancellation coverage covers trips that need to be canceled due to unexpected circumstances, such as natural disasters.


Maximizing Your Mobile Health Van Warranty Coverage: Steps to Take

Mobile Medical Clinic Van


If you want to ensure you make the most out of your warranty coverage, here are some steps to follow:


1. Regular Maintenance and Servicing

One of the best ways to maximize your warranty coverage is by staying on top of regular maintenance and servicing. Follow the recommended maintenance schedule provided by the manufacturer and make sure to address any issues promptly. This helps prevent future potential problems and ensures that your warranty remains valid.





2. Use Genuine Parts

When it comes to repairs or replacements covered by your warranty, it’s important to use genuine parts and accessories. OEM (original equipment manufacturer) parts are specifically designed for your mobile health van and to maintain the quality and reliability of your vehicle. As we mentioned earlier, the use of non-OEM parts can void warranty coverage.


3. Document Everything

To ensure smooth warranty claims, it’s necessary to keep detailed documentation. Maintain records of all maintenance and repairs performed on your mobile health van, including dates, receipts, and service reports. This documentation acts as proof of proper care and can support your warranty claims if needed.


4. Understand Your Warranty Terms

Familiarize yourself with the terms and conditions of your warranty. Understand what’s covered, what’s excluded, and the duration of coverage. If you have any questions or need clarification, don’t hesitate to reach out to the warranty provider or our friendly team for assistance. The more you know, the better you can navigate your warranty coverage.


Need More Information on Warranty Coverage?


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We hope this guide has helped you understand the ins and outs of warranty coverage for mobile health vans. If there are still questions swirling around in your head, we’ve got your back.

Whether you want to know more about the duration of our standard warranty, the transferability of the warranty if you decide to sell or transfer your mobile health van, or the additional benefits and services that come with extended warranties, we’ve got the answers you’re looking for.

Contact AVAN Mobility today and let us guide you through the world of warranty coverage for your mobile health van. We’re excited to help you make an informed decision and ensure you have the peace of mind you deserve.

For more information on mobile health vans, browse through these articles:



Q: Are there any variations or options available for warranty coverage on mobile health vans?

A: Factory Ram extended warranties, as well as aftermarket extended warranties are available at an extra cost.


Q: Are there any extended warranty options available for mobile health vans? 

A: Factory Ram extended warranties as well as aftermarket extended warranties are available at an extra cost.


Q: What is the process for filing a warranty claim and obtaining repairs or replacements?

A: For warranty claims related to the conversion items, please contact AVAN Mobility for repairs prior to proceeding. Warranty would be on a per-item basis.

Picture of Quinn Springett

Quinn Springett



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