A Guide to Mobile Medical Van Servicing

Getting mobile medical van service can be a confusing thing for many companies. Learn about the various steps involved and how to get started today.
Mobile Clinic Van interior

Have you been trying to figure out how to get mobile medical van servicing for your company’s mobile medical van? Some common questions we get at AVAN Mobility are:

  • How can I get my mobile medical van serviced?
  • What should I do if I don’t live near one of your facilities but need service?
  • Will you send someone to help me if my mobile medical van has a problem?


When you team up with a mobile medical van company to improve safety and accessibility for your organization, we understand how important it is to provide great service. Here at AVAN Mobility, we work tirelessly day in and day out to respond immediately to client concerns surrounding service, with a typical response time of less than 2 hours. 

After reading this article, you’ll have a better idea of how to get your program or company’s mobile medical van serviced, along with more knowledge about pre-sale and post-sale services.


Mobile Medical Van Servicing With AVAN Mobility


Back of Mobile Medical Clinic Van with doors open


If you own a mobile medical van and need service or repairs, here’s a step-by-step guide on how to get assistance from AVAN Mobility.


1. Gather Your Information

When you initially contact AVAN Mobility, make sure you have the following details prepared:

  • Your name and contact information
  • Your location 
  • Determine if you require remote technical assistance
  • Collect some basic information about your mobile medical van, including any conversions made, whether AVAN Mobility or another company performed them
  • The current issues you’re facing
  • Note down your van’s Vehicle Identification Number (VIN)


Download our checklist here to ensure you are ready and organized.


2. Contact AVAN Mobility

You have multiple options to reach out to AVAN Mobility:

  • Give us a call on our dedicated service line at 888-384-5532
  • Send us an email with your inquiry
  • If you’re near our facilities, feel free to drop by and make an appointment


3. Speak With Someone From our Customer Care Team

When you first make contact with AVAN Mobility, a friendly and knowledgeable customer care representative will be able to assist you with any questions you have. Whether you’re still in the purchasing process of a mobile medical van, if you already own one, or are just curious about our services, we’re here to help. 

Now that you know how to access service and repairs for your mobile medical van with AVAN Mobility, you might be wondering what the benefits and considerations of our current customer care system are.

Now that you have a better idea about how to get mobile medical van service, you might be curious about what we do and don’t offer at AVAN Mobility.


Considerations for Mobile Medical Van Repair at AVAN Mobility

It’s helpful for customers and potential customers to go over what we don’t offer before what we do offer. Let’s take a closer look.


On-Site Service Technicians

When it comes to addressing mobile medical van issues, it’s important to note that we don’t dispatch our service technicians directly to your location. Instead, we request that you bring your mobile medical van to one of our authorized service centers or our facilities for the necessary repairs. There are a few reasons for this approach. 

Some of the equipment required for mobile medical van repair is not possible to haul around the country. Bringing your mobile medical van onsite allows us to have every tool and resource available to fix your van in a timely manner. 

At AVAN Mobility, we prioritize convenience and practicality to deliver the best service experience for you and avoid unnecessary delays or expenses. 


What We Do Offer at AVAN Mobility

Mobile Outreach Unit floor to ceiling cabinetry


At AVAN Mobility, our dedicated customer care team is committed to providing a range of services that can be categorized into two main areas: pre-sale services and post-sale services. We strive to assist you throughout your journey, whether you choose to purchase from us or another mobile medical van manufacturer in the country. We have multiple contact options, and some clients find that their issues can be fixed without even having to visit a service center


Pre-Sales Services We Offer

Before making a purchase, we offer the following information to help you make an informed decision:

Product knowledge: We provide comprehensive information about our own vehicles as well as those offered by other manufacturers. For instance, we can offer insights into pricing and features of competitor vans to help you compare options effectively.

Technical information: Our team is equipped to provide detailed technical specifications, such as ramp size and weight capacity, to ensure the suitability of the vehicle for your needs.

Access to resources: We can guide you towards valuable resources, including links to government grants and funding opportunities, to support your purchase process.


Post-Sales Services We Offer

After you make a purchase, we offer post-sales services that will keep you informed on what to expect next. We do this to make sure your mobile medical van is in good condition for the foreseeable future.

Delivery information: We provide updates on the progress of your van’s production and inform you about the estimated delivery time. Keeping you informed throughout the delivery process is a priority for us.

Vehicle information: We offer comprehensive details about the mobile medical van you purchased. This includes paperwork, specifications, facts, and statistics to ensure you have all the necessary information.

Access to training: We provide links to trusted training courses for drivers to ensure the safe operation of our vehicles. Additionally, we offer training and proper use of mobility equipment in the van.

Maintenance and repair resources: Our customer care team assists with maintenance and repair inquiries. If you encounter any issues with your vehicle, we’re here to help diagnose the problem and provide guidance. Depending on the situation, we can connect you with a mechanic, troubleshoot the issue together over the phone or via Zoom, or advise on accessing a repair facility.

Even though our approach may differ from traditional service centers, our customer care representatives are experts in their field. We’re fully dedicated to assisting you remotely.

Remember, if you experience any issues with your mobile medical van, reach out to us right away. We’re here to support you every step of the way!


What’s Next?

You came to this article wondering what’s involved in mobile medical van service. You now have a better idea of how to get mobile medical van service in America. You’re also now more aware of some of the services we offer at AVAN Mobility.

At AVAN Mobility, we’re a leading provider of mobile medical vans that are aimed to reduce barriers to healthcare. If you’re interested in learning more about mobile medical vans or booking an appointment for service, click the button below.


Picture of Quinn Springett

Quinn Springett



In this article: